1. REFUND AND RETURNS POLICY
We want you to love your set. If something’s not right, we’ll make it right. Here’s exactly how it works — no tiny print, no runaround.
The Short Version
- You have 30 days from delivery to return an unused set for a full refund
- Sets must be unopened and in original packaging to qualify for a refund
- Damaged or faulty on arrival? We’ll replace it or refund it — your choice
- Refunds are processed within 7 working days of us receiving the returned item
The Full Version
When you can return a set:
- The set arrived damaged, faulty, or with missing tiles
- You’ve changed your mind within 30 days of delivery (set must be unused and in original packaging)
- You received the wrong product
When you can’t return a set:
- More than 30 days have passed since delivery
- The set has been opened, used, or the packaging is damaged (unless the set itself is faulty)
- Items marked as “Final Sale” or sold at clearance discount
How to start a return:
- Email us at [returns@mahjongcollective.co.za] within 30 days of delivery
- Include your order number, the reason for return, and photos if the item is damaged
- We’ll confirm your return and send instructions within 2 working days
- Ship the item back using the instructions provided (see “Who pays for return shipping?” below)
Who pays for return shipping?
- Faulty, damaged or incorrect items: We cover return shipping.
- Change of mind: Return shipping is on you — we recommend using a tracked service, because we can’t refund something that doesn’t arrive.
Refund timeline:
- Once we receive and inspect your return, we’ll email to confirm
- Refunds are processed within 7 working days to your original payment method
- Bank processing can take an additional 3-5 days depending on your bank
Exchanges: Want a different set instead of a refund? Just say so when you email us — we’ll swap it out and only charge the difference (or refund the difference).
Your rights under the Consumer Protection Act
Nothing in this policy affects your rights under South African consumer law. The Consumer Protection Act gives you specific protections for faulty or misrepresented goods, and those always apply — regardless of what this page says.
Questions?
Drop us a line at [info@mahjongcollective.co.za] or head to the Contact page. Real humans, real answers, no chatbots.
2. SHIPPING POLICY
We ship across South Africa. Here’s what to expect, how long it takes, and what it costs — all in one place.
The Short Version
- Free shipping on orders over R1,500
- Orders ship within 1-2 working days
- Delivery takes 2-5 working days depending on location
- You’ll get a tracking link the moment your order leaves us
Shipping Rates
| Destination | Delivery Time | Cost |
|---|---|---|
| Major cities (JHB, Cape Town, Durban, Pretoria) | 2-3 working days | [R?? — client to confirm] |
| Regional centres | 3-5 working days | [R??] |
| Outlying areas | 4-7 working days | [R??] |
| Orders over R1,500 | Same as above | FREE |
(Rates and times are estimates based on our courier partner’s current service. Delays happen — we’ll let you know if yours does.)
When will my order ship?
- Orders placed before 12pm on a working day ship the same day
- Orders placed after 12pm or on weekends/public holidays ship the next working day
- You’ll get an email with a tracking link as soon as your order leaves our warehouse
Who do you ship with?
We ship with [courier partner — client to confirm: Courier Guy, Aramex, PostNet, etc.]. You’ll be able to track your order from the moment it leaves us until it lands at your door.
Do you ship internationally?
Not yet — we’re focused on getting Mahjong Collective off the ground in South Africa first. International shipping is on the roadmap. [Join our newsletter / follow us on Instagram] to hear about it first.
Something went wrong with my delivery
It happens. If your order is late, missing, or arrived damaged:
- Email us at [info@mahjongcollective.co.za] with your order number
- We’ll sort it within 1-2 working days, promise
3. TERMS & CONDITIONS
The legal bit. We’ve kept it as human as possible, but if you’re shopping with us, you’re agreeing to the following.
1. Who we are
Mahjong Collective is an online store operated by [Legal entity name — client to confirm], registered in South Africa under [Registration number]. We’re based at [Business address] and you can reach us at [info@mahjongcollective.co.za].
2. Using this website
By using mahjongcollective.co.za you agree to:
- Use the site for lawful purposes only
- Not attempt to hack, disrupt, or mess with the site or its users
- Not copy, reproduce, or sell any content from the site without written permission
We reserve the right to remove access to anyone who breaks these terms.
3. Placing an order
- Placing an order is an offer to buy, not a guaranteed sale
- We reserve the right to refuse or cancel any order (rarely happens, but sometimes a product is out of stock or there’s a pricing error)
- If we cancel your order, we’ll refund you in full within 7 working days
- Prices are displayed in South African Rand (ZAR) and include VAT where applicable
4. Payment
We accept [payment methods — Visa, Mastercard, EFT, Payflex, etc. — client to confirm]. All payments are processed securely through [payment gateway — PayFast, Peach, Yoco, etc.]. We never store your full card details on our servers.
5. Shipping & returns
See our [Shipping Policy] and [Refund and Returns Policy] pages for full details — those terms form part of this agreement.
6. Product information
We do our best to describe and photograph our products accurately, but:
- Colours may appear slightly different on screen vs in person
- Tile designs and packaging may vary slightly between batches
- We reserve the right to update product details, prices, and availability without notice
7. Intellectual property
All content on this site — logos, copy, product photography, brand assets — belongs to Mahjong Collective. You can share links and product pages, but you can’t copy or reuse our content commercially without written permission.
8. Limitation of liability
We’re not liable for:
- Delays or issues caused by third-party couriers
- Losses resulting from misuse of our products
- Indirect, consequential, or incidental damages
Nothing in these terms limits your rights under the South African Consumer Protection Act.
9. Privacy
We take your privacy seriously and comply with the Protection of Personal Information Act (POPIA). For the full breakdown on how we handle your data, see our [Privacy Policy].
10. Governing law
These terms are governed by the laws of South Africa. Any disputes will be handled in a South African court.
11. Changes to these terms
We may update these terms from time to time. The version on this page is always the current one — last updated [Date — auto-populate or client to manage].
Questions?
Not as fun as the rest of the site, we know. If anything here is unclear, email [info@mahjongcollective.co.za] and we’ll explain in plain English.
FAQs
New to mahjong? New to us? Here’s everything you need to know before you commit. Can’t find your answer? Drop us a line — we’re real humans, we reply.
What is mahjong, exactly?
Mahjong is a 200-year-old Chinese tile game for four players. Think gin rummy meets poker meets the best dinner party you’ve ever been to. Players take turns drawing and discarding tiles to build a winning hand. It’s social, tactile, a little bit strategic, and genuinely addictive in the best way.
Do I need to know how to play before I buy?
Not at all. Most of our customers are brand new to mahjong. Every set comes with beginner-friendly instructions, and we have a full [How to Play guide] on our site that walks you through everything from setup to your first win.
How many people do I need to play?
Four. Always four. It’s the one firm rule. (Three friends, a set, and a free evening = you’re sorted.)
How long does a game take?
A single round takes 20-40 minutes. Most mahjong nights run 3-4 rounds, so budget around 2-3 hours — plus wine breaks.
Which rules do you play?
We play American mahjong, which is the version currently driving the global trend. It uses the National Mah Jongg League card (more on that below) and is the most popular version for social play.
What's the NMJL card and do I need one?
Yes. American mahjong is played using a card released every April by the National Mah Jongg League. It lists the winning hands for that year, which changes annually and keeps the game fresh.
Is mahjong hard to learn?
It looks harder than it is. Most people grasp the basics in one evening and feel confident after two or three games. The strategy develops over months — which is part of the fun.
